Terms of Service

These Terms of Service (the “Terms”) govern your use of the Reachloom website at reachloom.ai and your general interaction with Reachloom. Reachloom is a service-based go-to-market engineering and outbound company. These Terms cover the website itself. Paid services are provided under separate agreements, and where a signed or accepted client agreement applies, that agreement controls for that engagement as described below.

1. Acceptance of Terms

By accessing or using the Reachloom website, you agree to these Terms. If you do not agree with them, please do not use the website. We may update these Terms from time to time, as described in the Changes section below.

2. About Reachloom

Reachloom provides professional services, including go-to-market engineering, outbound, advisory, campaign, infrastructure, and related services. Reachloom is a service business. The website provides general information about Reachloom and a way to get in touch or request a meeting.

3. Website Use

You may use the website for lawful purposes, such as reading about Reachloom’s services, learning about our approach, contacting us, and requesting a meeting. You agree to use the website in a manner consistent with these Terms and applicable law.

4. Prohibited Use

When using the website, you agree not to:

• use the website for any unlawful purpose;
• interfere with or disrupt the security, integrity, or operation of the website;
• attempt to gain unauthorized access to any part of the website or related systems;
• scrape or use automated means to extract data from the website in an abusive manner;
• introduce malicious code, malware, or similar harmful material;
• impersonate Reachloom or any other person or entity; or
• misuse Reachloom’s branding, content, or materials.

5. Reachloom Services and Separate Agreements

Descriptions of services on the website are general information and are not an offer or a binding commitment. A specific engagement may be governed by a proposal, statement of work (SOW), master services agreement (MSA), order form, or other written agreement between you and Reachloom.

Where such an agreement applies, matters including scope, pricing, timelines, deliverables, client responsibilities, payment terms, termination terms, and intellectual-property arrangements are governed by that engagement-specific agreement. If an engagement-specific agreement that you and Reachloom have signed or accepted conflicts with these website Terms, that agreement controls for that service relationship.

6. No Guaranteed Outcomes

Reachloom does not guarantee any specific commercial outcome, including meetings, responses, email deliverability, pipeline, revenue, sales, or rankings. Results depend on many factors outside Reachloom’s control, including targeting, offer, market conditions, infrastructure, client inputs, third-party platforms, recipient behavior, and execution. Nothing on the website should be read as a promise of a particular result.

7. Client and User Responsibilities

At a high level, you are responsible for:

• providing accurate information;
• maintaining the lawful rights to any data or materials you provide;
• reviewing and approving materials where review or approval is requested; and
• complying with applicable laws and the rules of any platforms relevant to your activities.

Detailed obligations for a paid engagement, if any, are set out in the applicable engagement-specific agreement.

8. Third-Party Services

Reachloom may work with, integrate, or link to third-party platforms and services, such as tools used for CRM, email, LinkedIn, data and enrichment, scheduling, analytics, automation, and website services. These are examples and not a complete list.

Third-party products and services are governed by their own terms, availability, and policies. Reachloom does not control, and is not responsible for, changes, outages, suspensions, API limitations, or policies imposed by third parties.

9. Intellectual Property

The website and its content, including copy, branding, design, graphics, and other original materials, are owned by Reachloom or its licensors and are protected by applicable intellectual-property laws. You may not copy, reproduce, or reuse this content except as permitted by these Terms or with our prior written permission.

Intellectual-property treatment for paid client work may be different and is governed by the applicable engagement-specific agreement rather than by these website Terms.

10. Testimonials and Case Studies

Testimonials and case studies on the website describe individual experiences at a point in time. They are not a guarantee that you or any other client will obtain the same or similar results.

11. Website Information

Website information is provided for general informational purposes and may be updated or changed at any time. We aim for accuracy, but we do not warrant that every piece of content is always complete, current, or error-free.

12. Privacy and Cookies

Our handling of information and cookies is described in our Privacy Policy and Cookie Policy. Please review them to understand how information is handled and how you can manage your cookie choices.

13. Disclaimer of Warranties

The website is provided on an “as is” and “as available” basis. To the extent permitted by applicable law, Reachloom does not make warranties that the website will be uninterrupted, error-free, or free of harmful components. Your use of the website is at your own discretion.

14. Limitation of Liability

To the extent permitted by applicable law, Reachloom will not be liable for indirect, incidental, special, or consequential damages arising from your use of the website. Any liability provisions that apply to a paid engagement are governed by the applicable engagement-specific agreement rather than by these website Terms.

15. Third-Party Links

The website may contain links to external websites that Reachloom does not operate. Reachloom is not responsible for the content, policies, or practices of any external site, and a link does not imply endorsement.

16. Changes to These Terms

Reachloom may update these Terms from time to time. When we make material changes, we will update the Terms and revise the effective date shown above. Your continued use of the website after an update means you accept the updated Terms.

17. Contact

If you have questions about these Terms, contact Reachloom at talha@reachloom.ai.